Frequently asked questions

Payments

Yes, you can enter your payment information and pay in any foreign currency.

You can change your default currency at any time.

The reason of your payment refusal may be one of the following:

-          Insufficient money available.

-          Wrong credit card information or card expired.

-          Transaction declined by your bank. Please contact your bank or credit card company for information.

-          Payment blocked by our internal security system. This happens when we notice suspicious activity involving a risk higher than usual (suspected fraud or illegal transaction).

For enquiries, email our Customer care at support@kera.com.mt.