Property Manager Users Conditions
GENERAL CONDITIONS OF USE:
Valid for all Property Managers
The Property Manager is at the heart of the Kera project.
Our goal is to get you in touch with potential clients and help you manage your business—optimizing your time and your money and providing innovative services.
Definition of key terms
The Property Manager is a member (a private user or a real estate professional) accessing and/or using our website or our App to provide services to Seekers by posting real estate listings for sale and for long let rental.
"Long let" rental means renting an apartment and staying for months: the tourist tax is mentioned as a monthly fee.
No registration is needed to consult the platform, including the added listings and their prices.
Registration is required to:
- add listings
- receive payments
- receive appointment requests
- receive reviews
- create contracts
- have your dashboard to manage your business
- chat with other members
- share your listings on social networks
- name and surname
- telephone number
- ID document
You can also sign up by connecting your Google or Facebook account.
If using this option, you’ll have to send us your ID document after registration.
The members are required to provide the necessary information truthfully and exhaustively. They must inform us of any changes to their personal information in a timely manner.
Your name and surname are always displayed in your profile, and your username is the email address you provided during the registration process.
Members must accept our Terms and conditions to complete their registration.
Verify Your ID
Your identity must be verified by loading an identification document (ID card, driving licence, passport) and taking a selfie.
In the identity document provided, the name, surname, date of birth, expiry date and number of the document must be expressly visible.
To complete verification of your identity, the personal data extracted from the identity document provided must correspond to the initial registration data (first name and surname).
We care about your safety, and this process will ensure greater transparency in the use of the platform and prevent someone in our community from being the victim of scams.
Your identity document will not be shared with other Kera members and will not be transferred to third parties, except when a contract is being drawn up through the Kera website or App.
LONG LET & SALE
You can create a listing, hassle-free, using updated information.
Provide the exact address of the apartment (this information will only be shared with a Seeker after you have scheduled an appointment with them).
This way, we can be up to date on the availability of each accommodation.
It's also important to provide accurate photos of the apartment. Clear and high-quality pictures help members in their search and enable us to provide a better service.
The negotiation is subject to constant verifications by Kera.
We implemented a system that tracks every step: the appointment request, all communication exchanged, payment of the “Freeze” deposit and the draft of the pre-contract.
Kera can provide you security and save you from trouble (fraud, inefficiency, bad faith, etc.).
Your profile could be an excellent window for showcasing what is really happening in your real estate business.
You can convey such values as creativity, quality and reliability and promote your business to reach more people.
Once you have created your user account, you can personalise it with:
- A profile picture: your face must be seen clearly. It must match with the photo-ID document.
- A biography: a description of at least 140 characters. You can explain why you decided to join Kera, describe yourself and your hobbies, if you are a private user or a real estate professional (and the name of the real estate agency that you work for) or provide any additional relevant information.
Your profile is visible to all users. They can view your listings and search for a property that matches their criteria using the filters.
Personal data and sensitive information such as you telephone number, ID document and email address will not be shared with anyone, except when the agreement is drafted at the end of the rental/sale process .
You can change your “User account” information at any time.
Calendar and your availability
All your upcoming appointments are displayed on “Calendar” directly when you log in to your account.
When you click on a scheduled appointment you can:
- View its details (property, date, time, Seeker)
- Request its cancellation
You can update your availability by clicking on “Configure availability”: the Seekers can only request an appointment at the times you have indicated as available.
Remember that you can also synchronize your Kera Calendar with the other calendars that you use (like Google calendar and iCalendar) in order to cross check availability.
In the “My listings” section, you will find all the listings that you added, including the ones that you’ve drafted or archived.
In this section, you can trace and quickly review your listings in order to edit, complete, publish and share them.
Your active listings are available in the “Overview” section when you log in to your account.
The “Transactions” section is a record of all your incoming and outgoing monetary transactions.
In this section, you can trace all the transactions you made, view their details and keep them for proof.
Upcoming transactions are available in the “Overview” section when you log into your account.
The “Inbox” section is related to the instant messaging functionality.
You can exchange text messages and information with Seekers and trace all the conversations about the property and its details.
This section is reserved for conversations between Seekers and Property Managers and not between users belonging to the same category (Seeker to Seeker or Property Manager to Property Manager).
The latest chats are visible in your “Overview” section when you log into your account.
Delays of listings
Each active listing has an expiration time from the date that the listing was added.
A rental listing will expire 30 days after its publication, while a sale listing will last no longer than 90 days.
You will receive reminders by email and messages in the days preceding the expiry of the listing to update it.
We care much care to keep the platform constantly updated, avoiding ads for properties that are no longer available.
Through the “Request a viewing” functionality, Seekers can ask for an appointment to come and visit the property, selecting from the dates and times available on your calendar.
You will receive notifications from the appointment requests by email, pop up and message, and you will be able to:
- Accept: Your availability calendar will be updated.
- Reject: for example if the property isn’t more available or if you are not more available.
Cancel an appointment
If you want to cancel an appointment because of an unforeseen event, just click on it in your “Calendar” and select “Cancel”.
You must provide a brief explanation of the reason for the cancellation.
Furthermore all the appointments will be automatically cancelled if:
- The property has been rented or sold,
- Another Seeker made a “Freeze” deposit to get the priority on the property.
A few hours before the appointment with the Seeker, Kera will send you a reminder by SMS and email; if needed, you will be able to cancel the appointment through the link that we sent.
Please avoid cancelling appointments just a few hours before the time settled, you could ruin the Seeker’s plans.
“Freeze” deposit is a tool that gives to the Seeker the right of pre-emption of the property: he/she will pay a fee for priority.
You can reject the “Freeze” Deposit request, giving a brief explanation of the reasons.
You fix the terms of the Freeze Deposit (times and amounts) based on these range:
- From a minimum of 24 hours up to a maximum of 7 days.
- From a minimum of 10% up to a maximum of 40% (percentages of the monthly fee set for the property).
The frozen listing is still visible in the research results, but it will not be available for other users, and it will appear as “Frozen”.
When the negotiation is completed, the actors involved (you and the Seeker) will receive a predetermined contract, including obligations, constraints and details of the Freeze: you’ll have to sign it digitally.
In accordance with the pre-emption right, the Seeker must complete externally the payment of the total amount (as set out in the Terms and conditions of Kera).
Remember that the Seeker’s payment for the “Freeze” deposit cannot be taken as a surplus to the value recommended for the property* (as set out in the Terms and conditions of Kera).
However, the commission paid to Kera for the "Freeze" deposit service is not included in the value recommended value for the property.
* it’is the value of the property
Freeze deposit contract
The agreement is intended to both bind the two parties and ensure that the pre-emption rights and duties are respected.
The “Freeze” deposit contract includes:
- personal data and the signatures of the parties involved (name, surname, ID document)
- the details of the property (address, monthly price)
- the amount paid by the Seeker (in % and in currencies)
You must confirm that you have read the contract to finalise it.
Reviews shall provide information about how you work to all Kera’s members.
Your work (potentially any negotiation, not only when a deal is sealed) can be reviewed by Seekers, who select a score ranking from 1 to 5 stars and include a short description (optional).
We want to make Kera an important information source and a secure web platform where your real estate business’ good work is rewarded through positive reviews.
We retain the right to reject or delete reviews that do not comply with our guidelines, Terms and conditions or community standards.
In case of serious or continued violations, we reserve the right to suspend or permanently deactivate the account involved.
Social Network Sharing
With this tool, you can share your listings to Facebook, Instagram, Twitter or any other social network you would like.
Sharing will give you more visibility and redirect people to your Kera profile—with just one click.
Choose the right price
You are allowed to set the price of a property or room in line with:
- The will of the owner if you are a real estate agent and you manage his property.
- Accurate information (prices shall reflect the market value).
Kera’s costs to provide rental and sale services to Property Managers are:
- “Freeze” deposit: Kera will receive 2,5% of the subtotal paid by the Seeker.
- Multimedia services:
● Professional photos: from 124,95 eur.
● Virtual 3D tour & professional photos: from 224,95 eur.
● Floor plan: from 98,95 eur.
Your remunerations are credited to the payment method that you registered on Kera.
Terms of Payment
You can use your preferred method of payment, among those available in Kera, to pay for your listings and multimedia services.
Any refund is credited to the payment method that you have registered for your first transaction, according to anti-money laundering laws.
Any payment made externally to Kera can not be subjected to verification by Kera.