Seekers User Conditions
GENERAL CONDITIONS OF USE:
Valid for All Seekers
Kera’s objective
Kera is an
online platform where Seekers can view real estate listings and search for
properties to buy and rent. They benefit from a secure platform where all
members and all listings are verified and every conversation or exchange of
information is secured.
Kera provides advanced services, making searches and negotiations easier for both parties.
Definition of key terms
The Seeker is a
member accessing and/or using our website or our App to search properties to
buy or rent for long term.
"Long let”
rental means renting an apartment and staying for months: the tourist tax is
mentioned as a monthly fee.
Searching (How to Find a House You Need)
Thanks to the
simplicity and the efficiency of Kera's search filters, you can restrict the
search criteria based on prices, locations, the number of people, etc. You’ll
only be presented the properties that align with your needs.
Registration
No registration
is needed to consult the platform, including the added listings and their
prices.
Registration is
required to:
-
view
the Property Manager’s personal information (profile photo, calendar, reviews)
-
request
appointments to visit properties
-
pay
to “Freeze” a property
-
chat
with other members
-
write
reviews
-
sign
contracts
-
be
kept informed about new listings in line with your search criteria
-
be
a Property Manager
Registration requires:
-
name and surname
-
email
-
password
-
telephone number
-
ID document
You can also
sign up by connecting your Google or Facebook account.
If using this
option, you’ll have to send us your ID document after registration.
Members are
required to provide the necessary information truthfully and exhaustively. They
must inform us of any changes in their personal information in a timely manner.
Your name and
surname are always displayed in your profile, and your username is the email
address you used during the registration process.
Members must accept our Terms and conditions to complete their registration.
Verify Your ID
Your identity
must be verified by loading an identification document (ID card, driving
licence, passport) and taking a selfie.
In the identity
document provided, the name, surname, date of birth, expiry date and number on
the document must be expressly visible.
To complete the
verification of your identity, the personal data extracted from the identity
document provided must correspond to the initial registration data (first name
and surname).
We care about
your safety, and this process will ensure greater transparency in the use of
the platform and prevent someone in our community from being a victim of scams.
Your identity
document will not be shared with other Kera members and will not be transferred
to third parties, except when a contract is being drawn up through the Kera
website or app.
LONG LET
& BUY
House
hunting
If you are looking for an apartment or a room, we provide
you a tool to make your search easier, quicker and more secure.
You can:
-
see some details about
Property Managers (profile picture, username, reviews)
-
make
appointments to visit properties
-
search
between updated listings only
-
Review
-
be
kept informed of new listings in line with your search criteria
-
Pay
the “Freeze” deposits for the right of pre-emption
Traceability
The negotiation
is subject to constant verifications by Kera.
We implemented
a system that tracks every step: the appointment request, all communication
exchanged, payment of the “Freeze” Deposit and the draft of the pre-contract.
Kera can
provide you with optimum security, preventing you from being defrauded from the
improper use of your personal information and credit card details.
User account
Your profile
identifies you and helps you to convey key values like reliability and
transparency.
For that
reason, we suggest you personalise it and include:
-
A
profile picture: your face must be seen clearly. It must match with the
photo-ID document.
-
A
biography: a description of at least 200 characters. You can explain why you
decided to join Kera, describe yourself and your hobbies, or provide any other
information you consider relevant.
Your personal
data and sensitive information such as your telephone number, ID document and
email address will not be shared with anyone, except when the agreement is
drafted at the end of the rental/sale process.
You can change
your “User account” information at any time.
Calendar
All your
upcoming appointments are displayed on “Calendar” directly when you log in to
your account.
When you click
on a scheduled appointment you can:
-
View
its details (property, date, time, Property manager)
-
Request
its cancellation
Become a Property Manager
If you want to
start to use Kera also to add properties you can update your availability by
clicking on “Configure availability”: the Seekers can only request an
appointment at the times you have indicated as available.
Remember that you can also synchronize your Kera Calendar with the other calendars that you use (like Google calendar and iCalendar) in order to cross check availability.
My listings
Become a Property Manager
If you want to
start to use Kera as Property Manager, in the “My listings” section you will
find all the listings that you added, including the ones that you’ve drafted or
archived.
In this section,
you can trace and quickly review your listings in order to edit, complete,
publish and share them.
Your active
listings are available in the “Overview” section when you log in to your
account.
Remember that
“My listing” section will not be relevant if you use Kera as Seeker only.
Transactions
The
“Transactions” section is a record of all your incoming and outgoing monetary
transactions.
In this
section, you can trace all the transactions you made, view their details and
keep them for proof.
Upcoming
transactions are available in the “Overview” section when you log into your
account.
Inbox
The “Inbox”
section is related to the instant messaging functionality.
You can
exchange text messages and information with Property managers and trace all the
conversations about the property and its details.
This section is
reserved for conversations between Seekers and Property Managers and not
between users belonging to the same category (Seeker to Seeker or Property
Manager to Property Manager).
The latest
chats are visible in your “Overview” section when you log into your account.
Appointment Request
Through the
“Request a viewing” section, you can ask for an appointment to come and visit a
property.
You can select
one or more combinations of dates and times available in the Property Manager’s
calendar.
Kera
automatically sends your request to the Property Manager and then he/she can:
-
Accept: You will receive an email that
includes all the details regarding the property, and you chat with the Property
Manager.
You can see your scheduled appointment on your “Calendar”.
-
Reject: you can request a new appointment
Appointment
requests that do not receive a reply within 24 hours will be expired and will
therefore be cancelled.
Cancel an Appointment
If you want to
cancel an appointment because of an unforeseen event, just click on it in your
“Calendar” and select “Cancel”.
You must
provide a brief explanation of the reason for the cancellation.
Furthermore
your appointment will be automatically cancelled if:
-
The
property has been rented or sold,
-
Another
Seeker made a “Freeze” deposit to get the priority on the property.
A few hours
before the appointment with the Property manager, Kera will send you a reminder
by SMS and email; if needed, you will be able to cancel the appointment through
the link that we sent.
Please avoid
cancelling appointments just a few hours before the time settled, you could
ruin the Property Manager’s plans.
Freeze Deposit
“Freeze” deposit
is a tool that gives you the right of pre-emption of the property: you will
have the priority on it for a specified period of time.
Kera
automatically sends your “Freeze” deposit request to the Property Manager and
then he/she can:
-
Accept: now you will be able to pay to get the
right of pre-emption.
-
Reject
Long Let
The terms of
the Freeze Deposit (its duration and its cost) are fixed by the Property
Manager based on these ranges:
-
From
a minimum of 24 hours up to a maximum of 7 days
-
From
a minimum of 5% up to a maximum of 40% (percentages of the monthly fee set for
the property)
When the
negotiation is completed, the actors involved (you and the Property manager)
will receive a predetermined contract, including obligations, constraints and
details of the “Freeze” deposit: you’ll have to sign it digitally.
In accordance
with the pre-emption right, you’ll have to complete externally the payment of
the total amount ( view the Terms and conditions of Kera).
Your payment
for the “Freeze” deposit cannot be taken as a surplus to the value recommended for the property* (as
set out in the Terms and conditions of Kera).
However, the
commission paid to Kera for the "Freeze" deposit service is not
included in the value recommended value for
the property.
* is the
value of the property indicated by the Property Manager
Freeze deposit contract
The agreement
is intended to both bind the two parties and to ensure that the preemption
rights and duties are respected.
The “Freeze”
deposit contract includes:
-
personal
data and the signatures of the parties involved (name, surname, ID document)
-
the
details of the properties (address, monthly price)
-
the
amount you paid to get the pre-emption
right (in % and in currencies).
You must
confirm that you have read the contract to finalise it.
Reviews
You will be
able to share your experience with a review.
You can
evaluate the service provided by the Property Manager selecting a score ranking
from 1 to 5 stars and white a short description (optional).
You are only
allowed to evaluate a service if you negotiate using Kera (e.g. make an
appointment request through Kera, view a property).
We want to make
sure that you feel protected and secure; a reliable review system is one of our
tools to ensure this feeling among the community.
We retain the
right to reject or delete reviews that do not comply with our guidelines, Terms
and conditions or community standards.
In case of
serious or continued violations, we reserve the right to suspend or permanently
deactivate the account involved.
Cost
The cost of the
“Freeze” deposit service is a surplus (from 0% to 10%) of the final amount
requested by the Property Manager.
Terms of Payment
You can use
your preferred method of payment, among those available in Kera.
Any refund is
credited to the payment method that you have registered for your first
transaction, according to anti-money laundering laws.
Any payment
made externally to Kera can be subjected to verification by Kera.